Privacy Policy

We collect information about you to process your order and provide the best possible service.

The type of information we collect about you includes your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent.

We use customer information to process orders, provide customer support, manage delivery, maintain account records and improve the service we provide.

We will not sell your information. We only share information where it is needed to operate the storefront, process payment, arrange delivery, provide customer service or meet legal obligations.

We will not email you for marketing purposes unless you have given us your consent.

We do not collect or store your credit or debit card details. Payment details are handled separately by our payment partner.

We take reasonable precautions to keep the details of your order and payment secure. Unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

The information we hold should be accurate and up to date. You can check the information we hold about you by emailing us. If you find inaccuracies, we will delete or correct them promptly.

The site uses two kinds of cookies. Essential cookies keep the shop working — your basket, sign-in session and country selection — and are always on because the site cannot function without them. Analytics cookies help us see which pages are used and which get missed; these are off until you accept them in the cookie banner.

Your analytics choice is stored in a cookie named _hewats_analytics_consent for 180 days. You can change it at any time using the Cookie preferences link in the footer, and no analytics run until you have accepted.

We also use website log files to track and report on patterns of visitor behaviour. You can set your browser to block cookies entirely, but parts of the site may not perform correctly without the essential ones.

If we need to transfer your information outside the UK or European Economic Area, we will do so only where appropriate safeguards or permissions are in place.